Orders & Delivery
What are the delivery times?
Orders are prepared within 1 to 2 business days. Delivery in France then takes 2 to 4 business days. Delivery times for the rest of the EU can vary from 4 to 8 business days.
Is delivery free?
We offer free delivery for orders above a certain amount. The threshold is automatically displayed in your cart.
How can I track my order?
A confirmation email containing a tracking number will be sent to you as soon as your order is shipped.
Returns & Refunds
What is your return policy?
You have a 14-day right of withdrawal from the receipt of your order to return an unopened and unused product to us.
How do I initiate a return?
Contact us via our Contact page, specifying your order number, and we will guide you through the process.
When will I be refunded?
Refunds are processed within 5 to 10 business days after receipt and verification of the returned product.
Products & Ingredients
Are your products suitable for sensitive skin?
Most of our formulas are designed for sensitive skin. We recommend checking the ingredient list on each product page and performing a patch test before use.
Are your products tested on animals?
No, our products are not tested on animals.
How should I store my products?
Store your products in a cool, dry place, away from direct sunlight, to preserve their effectiveness.
Another question?
Our team is at your disposal. Visit our Contact page and we will respond as soon as possible.